Frequently Asked Questions

We’re based in New York City and primarily serve Manhattan, Brooklyn, Queens, Staten Island, and the Bronx, with coverage extending into most neighborhoods across all five boroughs. We also handle long-distance and cross-country moves outside NYC.

We handle residential moves, commercial and office relocations, apartment moves, long-distance and cross-country moves, short-distance moves, and specialty moves involving pianos, large items, or appliances.

Yes. We offer tailored moving support for families, students moving to dorms or apartments, seniors transitioning homes, urban professionals with tight schedules, and small businesses or offices relocating.

We recommend booking as early as possible, especially during peak moving season (late spring through early fall) or around the first and last days of the month, when demand is highest. That said, we also offer same-day and last-minute moving services for unexpected timelines.

Yes. You can request a free quote through our website, and we’ll walk through the details of your move to give you an accurate estimate before any work begins.

We accept standard payment methods, which will be confirmed with you at the time of booking. Full payment is generally due upon completion of the move unless other arrangements have been made in advance.

Yes, we understand plans change. Contact us as early as possible if you need to cancel or reschedule, since moves booked with insufficient notice for cancellation may be subject to a fee.

Pricing accounts for building access as part of your itemized quote. If your building requires elevator reservations, has limited loading access, or involves several flights of stairs, we factor that into scheduling and cost upfront, so you’re not surprised on moving day.

We issue COIs and coordinate directly with your building’s management to meet their specific requirements, including elevator reservations and move-in or move-out windows.

Our crews can disassemble and reassemble furniture as part of the move, particularly for large items like bed frames, wardrobes, and tables that won’t fit through doorways or into elevators fully assembled.

Yes. We have crews experienced in piano moving and large item moving, using the right equipment and techniques to transport heavy or awkwardly shaped items safely.

We take care in handling your belongings, and Released Value Protection is included in your service at no added cost. Additional valuation coverage is also available if you’d like broader protection, and any claims should be submitted in writing along with your move inventory.

Yes. Our storage service allows for partial returns, so you can retrieve individual items or your full storage unit whenever you need to, rather than an all-or-nothing arrangement.

Climate-controlled storage keeps temperature and humidity levels stable, which helps protect sensitive items like electronics, artwork, antiques, and musical instruments from damage over time. It’s worth considering if you’re storing anything valuable or sensitive to environmental changes.

We deliver a storage pod directly to your location, so you can pack at your own pace instead of on a fixed moving schedule. Once you’re ready, we handle the pickup, transport, or long-term storage of the unit.

Yes. Our junk removal service clears out unwanted furniture and clutter, and our mattress disposal service handles the pickup and proper disposal of old mattresses, both especially useful before or after a move.