Privacy Policy

Introduction

Lifestyle Moving & Storage (“Lifestyle Moving,” “we,” “us,” or “our”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, request a quote, or use our moving and storage services (collectively, the “Site” or “Services”). By using our Site or Services, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information when you interact with us:

• Contact information, such as your name, email address, phone number, and moving addresses
• Move details, including your origin and destination, inventory information, move date, and service preferences
• Payment information, processed securely through our payment providers
• Website usage data, such as pages visited, browser type, and device information, collected through cookies and similar tracking technologies
• Communications, including messages, calls, or emails you send us when requesting a quote or support

We do not intentionally collect sensitive personal information, such as health details or political affiliations, unless it is directly relevant to your move (for example, accommodations needed for accessibility purposes) and you choose to share it with us.

How We Use Your Information

We use the information we collect to:

• Provide accurate moving and storage quotes
• Schedule and coordinate your move, including crew assignments and building coordination
• Communicate with you about your move, appointment reminders, and any changes to scheduling
• Process payments for services rendered
• Improve our website and services based on how visitors use our Site
• Respond to inquiries, feedback, and customer support requests
• Comply with legal obligations, including insurance and licensing requirements

Text Messaging (SMS) Communications

If you provide your phone number and opt in to receive text messages from Lifestyle Moving & Storage, we may send you updates related to your move, including scheduling confirmations, crew arrival notifications, and quote follow-ups.

• No mobile opt-in data will be shared with third parties or affiliates for marketing or promotional purposes.
• You can opt out of text messages at any time by replying STOP to any message you receive from us.
• If you believe you received messages in error or want to file a complaint, please contact us using the information below.

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Our moving crews and staff, as needed to carry out your move or storage service
• Service providers, such as payment processors, scheduling software, and insurance providers, who are contractually required to keep your information confidential
• Building management or property staff, when necessary to coordinate elevator reservations, loading dock access, or certificates of insurance for your move
• Legal authorities, if required by law, subpoena, or to protect the rights and safety of Lifestyle Moving & Storage or others

Cookies and Website Tracking

Our website may use cookies and similar technologies to understand how visitors use our Site, remember your preferences, and improve our online quote and booking experience. You can adjust your browser settings to limit or block cookies, though this may affect certain features of our Site.

Data Security

We use reasonable technical and organizational measures to protect your personal information, including secure data storage and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted to or from our Site.

Your Rights and Choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information, subject to legal or contractual obligations
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Lifestyle Moving & Storage
Phone: (212) 809-6060
Email: team@lifestyle-moving.com